Everything your business needs to run reliably.
Endpoint Management
Every computer, laptop, and server monitored, patched, and documented. Problems fixed before you notice them.
Helpdesk Support
Real support from a person who knows your systems. Remote and on-site for Lane County businesses.
Microsoft 365 & Google Workspace
Setup, administration, and licensing for both platforms. Microsoft 365 (Teams, SharePoint, OneDrive, Outlook) and Google Workspace (Gmail, Drive, Meet, Docs) — configured and maintained properly.
Backup & Recovery
Verified backups with tested recovery procedures. Not just backup software — actual confidence your data is safe.
Documentation
Every system, vendor, password, and process documented. No more institutional knowledge walking out the door.
Technology Planning
Annual IT roadmaps, hardware lifecycle tracking, and budget forecasting. Know what's coming before it's a crisis.
The difference between IT support and IT partnership
Break/fix IT is a liability. Every time something goes wrong, you're paying emergency rates, losing productivity, and wondering what else is about to fail. That's not a technology strategy — it's a coin flip.
Managed IT changes the equation. Your systems are monitored continuously. Updates are applied before vulnerabilities are exploited. Backups are tested, not just scheduled. And when something does go wrong, recovery is measured in minutes, not days.
For practices and businesses where downtime has a real cost — missed appointments, lost billable hours, compliance exposure — managed IT isn't a luxury. It's the responsible choice.
Start with an IT AssessmentManaged IT questions, answered plainly
What's included in managed IT services?
If you're used to IT feeling like a black box you pay into without knowing what you're actually getting, I want this answer to be concrete: managed IT from me includes proactive monitoring and patch management for every endpoint, helpdesk support for your team, Microsoft 365 and Google Workspace administration, verified backup and recovery, full systems documentation, and ongoing technology planning — all for one predictable monthly cost. No surprise invoices, no guessing what's covered.
How is managed IT different from break/fix support?
If you've ever been stuck waiting on a break/fix vendor while your business is down and the clock is running, you already know the problem with that model — it only shows up after something's already broken, and you pay emergency rates for the privilege. Managed IT flips that: I monitor, patch, and maintain your systems continuously so problems get caught before they cause downtime, and I plan your technology roadmap so you're never blindsided by a replacement cost you didn't see coming.
Do you handle Microsoft 365 and Google Workspace?
Yes — both, and I know how stressful it is when email or file sharing goes down mid-workday and nobody can tell you why. I handle setup, licensing, administration, and ongoing support for Microsoft 365 (Teams, SharePoint, OneDrive, Outlook) and Google Workspace (Gmail, Drive, Meet, Docs, Admin Console), configured correctly from the start so your team can actually rely on it instead of working around it.
How fast do you respond to support requests?
You reach me — a real person who already knows your systems — not a ticket queue at a call center reading your history off a screen for the first time. I know how much it grinds on you to re-explain your whole setup to a new technician every time you call; that's exactly what I built this business to avoid. I provide both remote and on-site support for Lane County businesses, and proactive monitoring means a lot of issues get caught and resolved before you even notice something was wrong.
Will you document our systems and passwords?
Yes, and I know this matters more than it sounds like it should — I've seen businesses get genuinely stuck because the one person who knew how everything worked left, and nobody else had the passwords or the process written down anywhere. Every system, vendor, password, and process gets documented under your account, not mine, so that knowledge is always yours. No institutional knowledge walks out the door when an employee leaves, and you always know exactly what you have and how it works.