Trade businesses have IT problems most IT companies don't understand.
Field software failures
Jobber, ServiceTitan, or HouseCall Pro won't load — and your tech is sitting in a driveway waiting.
Mobile devices on job sites
Phones and tablets get dropped, damaged, or stolen. Without a system, replacements can set you back days.
QuickBooks chaos
Invoicing delays, sync errors, and data loss cost real money — especially at month-end.
Customer data at risk
You store customer addresses, payment info, and job histories. A breach hurts your reputation and your revenue.
IT built around how your business actually runs.
Field Software Support
We support and troubleshoot Jobber, ServiceTitan, HouseCall Pro, and other field service platforms so your team gets back to work fast when something breaks.
Mobile Device Management
Set up, secure, and manage the phones and tablets your field techs depend on. Replacements handled quickly. Company data protected if a device is lost.
Microsoft 365, Google Workspace & QuickBooks
Email, file sharing, and accounting that works reliably — whether you're on Microsoft 365 or Google Workspace — and syncs the way it should between your office and the field.
Cybersecurity
Customer data, payment records, and job histories protected with layered security. You don't need to be a high-profile target to get hit.
Proactive Monitoring
We catch issues before they become lost jobs. No waiting for something to break before calling IT.
Technology Planning
As your business grows, your tech should grow with it. We help you plan software changes and upgrades without surprises.
We understand the technology that runs your trade.
Questions from home service businesses
Do you support Jobber, ServiceTitan, or HouseCall Pro?
Yes — we support the most common field service management platforms. We handle the IT layer: devices, network, Microsoft 365 and Google Workspace integration, and troubleshooting when something won't connect. For software-specific bugs, we work alongside the vendor's support team.
We're a small crew. Are we too small for Ask Erik?
We work best with established businesses that have at least 5–10 users or devices. If you have a team of field techs plus office staff, we're likely a good fit. Book a free assessment and we'll tell you honestly.
What if we need on-site help at a job or office?
We support your team remotely and on-site throughout Eugene and Lane County. Most issues are resolved remotely — if we need to come out, we can.
How do I get started?
Book a free 30-minute IT Assessment. We'll review your current setup — field software, devices, internet, and security — and give you an honest picture of where things stand. No sales pressure.
Questions from home service businesses
Do you support Jobber, ServiceTitan, or HouseCall Pro?
Yes — we support the most common field service management platforms. We handle the IT layer: devices, network, Microsoft 365 and Google Workspace integration, and troubleshooting when something won't connect. For software-specific bugs, we work alongside the vendor's support team.
We're a small crew. Are we too small for Ask Erik?
We work best with established businesses that have at least 5–10 users or devices. If you have a team of field techs plus office staff, we're likely a good fit. Book a free assessment and we'll tell you honestly.
What if we need on-site help at a job or office?
We support your team remotely and on-site throughout Eugene and Lane County. Most issues are resolved remotely — if we need to come out, we can.
How do I get started?
Book a free 30-minute IT Assessment. We'll review your current setup — field software, devices, internet, and security — and give you an honest picture of where things stand. No sales pressure.