Trade businesses have IT problems most IT companies don't understand.
Field software failures
Jobber, ServiceTitan, or HouseCall Pro won't load — and your tech is sitting in a driveway waiting.
Mobile devices on job sites
Phones and tablets get dropped, damaged, or stolen. Without a system, replacements can set you back days.
QuickBooks chaos
Invoicing delays, sync errors, and data loss cost real money — especially at month-end.
Customer data at risk
You store customer addresses, payment info, and job histories. A breach hurts your reputation and your revenue.
IT built around how your business actually runs.
Field Software Support
We support and troubleshoot Jobber, ServiceTitan, HouseCall Pro, and other field service platforms so your team gets back to work fast when something breaks.
Mobile Device Management
Set up, secure, and manage the phones and tablets your field techs depend on. Replacements handled quickly. Company data protected if a device is lost.
Microsoft 365, Google Workspace & QuickBooks
Email, file sharing, and accounting that works reliably — whether you're on Microsoft 365 or Google Workspace — and syncs the way it should between your office and the field.
Cybersecurity
Customer data, payment records, and job histories protected with layered security. You don't need to be a high-profile target to get hit.
Proactive Monitoring
We catch issues before they become lost jobs. No waiting for something to break before calling IT.
Technology Planning
As your business grows, your tech should grow with it. We help you plan software changes and upgrades without surprises.
We understand the technology that runs your trade.
Questions from home service businesses
Do you support Jobber, ServiceTitan, or HouseCall Pro?
Yes — and I know exactly how bad it feels when a tech is standing in a driveway unable to pull up the job because Jobber, ServiceTitan, or HouseCall Pro won't load. I handle the IT layer underneath those platforms: devices, network, Microsoft 365 and Google Workspace integration, and troubleshooting when something won't connect. For bugs inside the software itself, I work alongside the vendor's support team so you're not stuck being the go-between.
We're a small crew. Are we too small for Ask Erik?
Maybe — I work best with established businesses that have at least 5–10 users or devices. If you've got a team of field techs plus office staff, you're likely a good fit. If you're smaller than that, I'd rather tell you honestly now than take you on and not deliver the value you're paying for. Book a free assessment and I'll give you a straight answer either way.
What if we need on-site help at a job or office?
I know phone support can feel useless when a tech is stuck at a job site and nothing's working. I support your team both remotely and on-site throughout Eugene and Lane County. Most issues get resolved remotely without you ever needing to wait around — but if we need someone in the truck or in the office, I can be there.
How do I get started?
Book a free 30-minute IT Assessment. I'll review your current setup — field software, devices, internet, and security — and give you an honest picture of where things actually stand, good or bad. No sales pressure, no obligation to do anything with what we find.